What is the delivery time of my order?

As soon as your order has been placed, we will immediately start packing your order.

NL: Ordered on working days before 3:00 PM is delivered the next day

BE: within 2-3 working days

Pre-orders: 7-15 days

What are the shipping costs?

We do not charge shipping costs for your order.

What happens to my order if I am not at home at the time of delivery?

If it is not possible to deliver on the first attempt? Then we will try again the next day. If you are not at home, we will try to deliver the package to your neighbours. If that doesn't work either, don't worry: you can pick up your package at the nearest post office. PostNL will of course inform you about the location of the post office.

Is something still wrong? Please contact us directly at info@bellafit.nl. Thanks to fast communication, we can solve any problems as quickly as possible together with PostNL.

I have not received a confirmation email, did my order go through?

After placing your order, you will receive an order confirmation by email within a few moments. If it does not arrive within 30 minutes, please check your spam box first. If you cannot find the order confirmation here either, please contact us at info@bellafit.nl. Then we go right after it.

How can I pay for my order?

Bellafit.nl uses the following payment options:

iDeal
With this payment method, the payment is processed immediately during the ordering process. Payment takes place in a secure and trusted payment environment with your own bank. All you need for this is access to internet banking! This payment method is the simplest and most customer-friendly. Note: iDeal is only possible for payments with a Dutch bank.

Mastercard, VISA, and American Express
Credit card companies cover online payments and are therefore seen as a very secure payment method. As an additional check, you must enter your unique CVC code. You can find this three-digit code on the back of your credit card. In connection with fraud from abroad, our payment provider checks the IP address of the credit card holder with the IP address with which the order is placed. So these two must match.

I have received my order, but I am not satisfied. I would like my money back. What should I do?

From the moment the order is delivered, you have a trial period of 30 days. On the return form you can indicate that the purchase amount must be credited. You will receive a confirmation as soon as we have received the return package and the administration has processed your order. Your purchase amount will then be refunded to the account you paid with within 7-14 days. You can download our return form on the website at the bottom of 'Exchange and return'

I have a complaint about the order I received. What should I do?

If you have a complaint or have received an item with damage, please contact us at info@bellafit.nl. You will then receive all the information to find a suitable solution as quickly as possible free of charge.

I received a wrong item. What should I do?

Have you received an item that you did not order? Please contact us at info@bellafit.nl before returning. You will then receive all the information to arrive at a suitable solution free of charge as quickly as possible.

How long does a refund take?

An outstanding amount is always credited within the statutory period of 14 working days. Of course we try to credit the amount as soon as possible, but the exact term varies due to busy periods in certain periods. Feel free to contact customer service via info@bellafit.nl for more information about the status of the handling.

An item is not available in my size. Can you reorder these?
That differs per item. Send an email to info@bellafit.nl with the name of the article, article code and your size, and we will check for you whether the desired article can be reordered!

I have forgotten my login name/password. What should I do?

Your login name is always your own email address. If you do not remember which e-mail address you used, you can contact customer service via info@bellafit.nl. They can then find out under which email address your account was created. If you don't remember your password, you can easily retrieve it. In the login screen, choose 'Forgotten your password? Click here.' We will then send a new password to your email address. You can change this password yourself.